Question 1

Are your products 100% authentic?

Accepted Answer

Yes. Lavisho Group is the authorized importer and distributor of Karmarts Thailand for Bangladesh. Every product ships directly from our Dhaka warehouse in original, sealed packaging.

Question 2

How long does delivery take?

Accepted Answer

Inside Dhaka: 1–2 business days. Outside Dhaka: 2–4 business days. Cash-on-delivery is available across all 64 districts of Bangladesh via our partner couriers.

Question 3

How much is shipping?

Accepted Answer

Shipping is calculated by delivery zone at checkout. Dhaka Metro is typically ৳60, other districts ৳120. See your exact fee on the checkout page.

Question 4

Can I pay by bKash or Nagad?

Accepted Answer

Yes — bKash and Nagad prepaid checkouts get an automatic 3% discount. Cash-on-delivery is also available if you'd rather pay the courier.

Question 5

What is your return policy?

Accepted Answer

We accept returns on unopened, sealed products within 7 days of delivery. Damaged or wrong items are replaced free of charge — just reach out with a photo within 48 hours of delivery.

Question 6

How do I track my order?

Accepted Answer

Visit /track and enter your order number and phone. You'll also get an SMS from the courier once your parcel is dispatched.

Question 7

Do you sell wholesale?

Accepted Answer

Yes. For retail, salon, or marketplace partnerships, please use the Contact form or WhatsApp us — a trade specialist will reply within one business day.

Question 8

Are the shades / formulas the same as in Thailand?

Accepted Answer

Yes — identical batches to what Karmarts sells in Bangkok. Our stock is sourced directly from the Karmarts Thailand factory.

Frequently asked.